VISION FAQ

Select below to view module specific questions.

General Questions             
Accounts Payable              

Accounts Receivable
Asset Management           
Billing                                   
General Ledger
Purchasing                           
Error Messages


General Questions

  1. What should I do if I am having difficulty logging into VISION?
  2. Why won’t the system reset my password using the forgotten password help?
  3. Why won’t the password I received using the forgotten password help work?

Accounts Payable

  1. How do I know if I have vouchers that need my attention?
  2. When will my voucher get paid?
  3. How do I enter a voucher for an invoice that I received in the current fiscal year that is for an item that I received in the prior fiscal year?
  4. Can I change the terms on a voucher to ensure that the vendor gets paid on time?
  5. How come my voucher has not been paid yet?

Accounts Receivable

  1. Why is my direct journal deposit not showing up so that I can create accounting entries for it?
  2. How can I delete a pending item that has already posted?
  3. How should I handle an outstanding deposit entered in my business unit by someone that is not in my department?

Asset Management

  1. What determines if an asset is capitalized or expensed?
  2. What do I do if an asset location does not exist in VISION?
  3. What costs should I include in the acquisition cost of an asset?

Billing

  1. Why are my invoices blank when I print them?
  2. Why is an invoice not picking up in the Generate Invoice Processes?

General Ledger

  1. What information do I need to include in the long description of my journal entry?
  2. What should I do when a department tells me that they cannot see a transfer journal that I initiated to them on the VT_BU_TRANSFER query?
  3. How do I setup my organizational budget at the beginning of a new fiscal year?

Purchasing

  1. How do I delete a contract that was entered with incorrect information or that was entered but is not needed?
  2. Why am I receiving an “Invalid Value” error message when I try to enter a PO against a valid contract?
  3. Why aren’t the PO defaults that I put into my contract coming over to my purchase order?
  4. Why am I getting a gray box that says “Unauthorized” at the bottom of the page when I print my purchase order?
  5. What do I do if the remaining amount of my contract is incorrect due to a PO that I entered incorrectly?

VISION Error Messages

  1. Why do I get a “Warning Page Expired” message sometimes?
  2. What should I do if I get an “Invalid URL” message but I can still connect to other internet sites?
  3. Why am I getting a “spending authority over budget” budget check error when trying to enter a deposit for a refund of items that we sent back to the vendor in the prior fiscal year?
  4. What should I do if my process ran to a Run Status of No Success or Error?
  5. Why is my process still queued after several minutes?

               ►  Return to ^ Top of Page  ^  


General Questions

1.  What should I do if I am having difficulty logging into VISION?

  • Verify that you are on the VISION Login page.
  • Check your User ID.  VISION logins are the first letter of your first name followed by up to the first 7 characters of your last name all in UPPERCASE.  Some users might also have a number at the end.
  • Clear cache:  Press CTRL, SHIFT, and DELETE (all at the same time) on the login page and delete browsing history.  Then close all browser windows and try again.
  • If you are still not able to login, then contact VISION Support for assistance.

2.  Why won’t the system reset my password using the forgotten password help?

Most likely it is because you haven’t setup your forgotten password security question yet, which needs to be setup through My System Profile prior to use.  For now, contact VISION Support for assistance.

3.  Why won’t the password I received using the forgotten password help work?

Your system has probably been locked due to three unsuccessful login attempts.  To have your account unlocked, contact VISION Support for assistance.

               ►  Return to ^ Top of Page  ^  

 

Accounts Payable

1.  How do I know if I have any vouchers that need my attention? 

Run the VT_MER_VCHRS_NOT_POSTED query for your business unit.  This query will list all vouchers that have not posted in the Accounts Payable Module.  For additional information and guidance, refer to the Month End Closing Instructions for the Actuals Ledger located on the VISION Procedures page.

2.  When will my voucher get paid?

Vouchers must be approved and budget checked by the start time for each of the daily Pay Cycles below for them to get picked up for payment.  Vouchers paid by check will be picked up for payment 4 days prior to their due date to allow for mailing times. 

 7:30am – Checks and wires to State Departments
10:00am – Wire Transfers to banks
11:00am – ACH payments
11:30am – Satellite payments

3.  How do I enter a voucher for an invoice that I received in the current fiscal year that is for an item that I received in the prior fiscal year?

When entering a voucher for goods or services received in the prior fiscal year, the invoice number should be preceded by “PY” to properly indicate that it is paying for a prior year payable.   This practice ensures accurate reporting of financial data.  For more information, see the Prior Year Payables Operational Guidance #4 document located on the VISION Job Aids and Operational Guidance page.

4.  Can I change the terms on a voucher to ensure that the vendor gets paid on time?

You do not need to change the default payment terms to ensure that the vendor will get paid on time.  VISION automatically uses the invoice date and payment terms to determine when the voucher will get picked up in a Pay Cycle to be paid.  For more information, see the Payment Terms Policy located on the Finance & Management Policies page and the Changing Payment Terms Operational Guidance #1 document located on the VISION Job Aids and Operational Guidance page.

5.  How come my voucher has not been paid yet? 

There are several things that may cause a voucher to not get picked up in a Pay Cycle.  Use the Voucher Has Not Paid document to help determine why a VISION voucher has not paid.  If you need further assistance, contact VISION Support.

NOTE:  If you still have questions that have not been answered in this section, please refer to the Accounts Payable Manual located on the VISION Manuals page.

               ►  Return to ^ Top of Page  ^  

 

Accounts Receivable

1.  Why is my direct journal deposit not showing up so that I can create accounting entries for it?

The system did not create any payment lines because the Journal Directly box was not selected on the Payments page of the regular deposit.  Navigate back to the regular deposit and select the Journal Directly box on the payment tab and save.  Now your direct journal deposit will be available for you to create the accounting entries.  If this box is already selected and you are still not able to create accounting entries, then contact VISION Support for further assistance.

2.  How can I delete a pending item that has already posted?

  • If the accounting period is still open, then the pending item can be unposted by Financial Operations.  
  • If the accounting period has already closed but the pending item is still open on the customer’s account, then you can enter a credit pending item and matchup both items with a maintenance worksheet to close out the items.  Then, enter a new pending item correctly making sure that the item id is unique to avoid getting a duplicate item error.
  • If the pending item is no longer open on the customer’s account, then you will need to enter an ONL journal in the General Ledger module to correct any accounting errors.

3.  How should I handle an outstanding deposit entered in my business unit by someone that is not in my department?

The State Treasurer’s Office receives federal draw funds into the State’s bank account.  In turn, they process a customer deposit on behalf of the department who the funds are intended for.  You should verify that the deposit is valid for your BU, that the correct customer number was used, and follow the instructions in the Federal Draw Process Manual located on the VISION Manuals page to complete the federal draw process. 

NOTE:  If you still have questions that have not been answered in this section, please refer to the Accounts Receivable Manual located on the VISION Manuals page.

               ►  Return to ^ Top of Page  ^  

 

Asset Management

1.  What determines if an asset is capitalized or expensed?

The cost basis and useful life of an asset are the determining criteria of a capital / expensed asset. Any asset that has a useful life under 2 years and a cost under $5000 is treated as an expensed asset; anything that is above that threshold is capitalized. For more information about capitalization thresholds of assets as well as the general guidelines surrounding assets, please refer to the Asset Management Procedure and the Intangible Assets – Implementation Guide located on the VISION Procedures page.

2.  What do I do if an asset location does not exist in VISION?

All location codes are created and maintained in Financial Operations.  If you have an asset that is located at a site that there is no asset location for, send an email to Ruthellen.Doyon@vermont.gov and include the complete address and whether a purchasing or requisition location also needs to be setup. 

3.  What costs should I include in the acquisition cost of an asset?

Acquisition cost includes all expenditures that are necessary to place the asset into its intended location and condition for use. This includes the invoice purchase price and ancillary charges that are directly attributable to asset acquisition such as freight & transportation, in-transit insurance, duty, site preparation, assembly, and installation costs.

NOTE:  If you still have questions that have not been answered in this section, please refer to the Asset Management Manual located on the VISION Manuals page.

               ►  Return to ^ Top of Page  ^  

 

Billing

1.  Why are my invoices blank when I print them?

You need to run the extract process.  To ensure that you haven’t missed any other steps, please refer to the Billing Manual located on the VISION Manuals page. 

2.  Why is an invoice not picking up in the Generate Invoice Processes?

Entered invoices are created with a NEW status.  In order for an invoice to process through the generate invoice processes, it needs to be in a RDY status.  Refer to the Billing Manual located on the VISION Manuals page for more information.

NOTE:  If you still have questions that have not been answered in this section, please refer to the Billing Manual located on the VISION Manuals page.

               ►  Return to ^ Top of Page  ^  

 

General Ledger

1.  What information do I need to include in the long description of my journal entry?

Regardless of what the source of your journal is, you should always include a description that truly describes why you are entering the journal and that makes reference to the original transaction.  For more information about specific types of journals including how to enter them properly, please refer to the General Ledger Manual located on the VISION Manuals page.

2.  What should I do when a department tells me that they cannot see a transfer journal that I initiated to them on the VT_BU_TRANSFER query?

There are a few criteria that must be met in order for a journal entry to show on this query. You should check your journal entry to make sure it was completed with the following:

  • There is an offsetting line with account 100105 on your journal.
  • The business unit you are doing the transfer with is entered as the affiliate for all lines of your journal.
  • You used "TSF" as the source on the header page of your journal.
  • You did not budget check your journal.

3.  How do I setup my organizational budget at the beginning of a new fiscal year?

There are several tools available to help you with setting up your budgets.  Please refer to the Commitment Control Manual located on the VISION Manuals page.  This manual includes instructions on adding an organization budget journal and how to identify the correct ledger group to use (Org, Org2_GRP, Org3_GRP). Additionally, the following queries are good resources to use for setting up and managing your budgets:

  • VT_APPROP_JRNLS – Appropriation Journals for a General Ledger BU
  • VT_ORG_JRNLS – ORG Journals for a General Ledger BU
  • VT_APPROP_DEPTID_SUM_NW– Appropriation Summary Deptid
  • VT_APPROP_FUND_SUM_NW - Appropriation Summary Fund
  • VT_ORG_DEPTID_SUM_NW – ORG Summary Deptid
  • VT_ORG_FUND_SUM_NW – ORG Summary Fund

NOTE:  If you still have questions that have not been answered in this section, please refer to the General Ledger Manual located on the VISION Manuals page.

               ►  Return to ^ Top of Page  ^  

 

Purchasing

1.  How do I delete a contract that was entered with incorrect information or that was entered but is not needed?

You cannot delete the contract, instead you can close the contract and create a new one if necessary.  For more information, including how to close a contract please refer to the Contracts Manual located on the VISION Manuals page.

2.  Why am I receiving an “Invalid Value” error message when I try to enter a PO against a valid contract?

Typically, this happens because of a couple of different reasons.  On the Contract Header page, check the begin and expire dates to confirm the contract is available for use. If the dates are valid, verify the contract is in Approved status. If the dates are fine and the contract is approved, contact VISION Support for assistance.

3.  Why aren't the PO Defaults that I put in my contract coming into my purchase order?

PO Defaults set up on a contract will only come into the purchase order if the PO is copied from the contract. If you enter the contract number on the contract tab of your PO the default information will not come forward.

4.  Why am I getting a gray box that says “Unauthorized” at the bottom of the page when I print my purchase order?

Printing an Authorized Signature PO is done through Dispatch POs and not Review PO Information. See the Printing a Purchase order exercise in the Purchase Orders 101 Manual on the VISION Manuals page for specific instructions on how to do this properly.  Also, be sure that the PO is approved.

5.  What do I do if the remaining amount of my contract is incorrect due to PO that I entered incorrectly?

  • If the PO has not been completed, then you will need to process a change order to the PO to properly update the remaining amount of the contract.  For information on processing change orders, please refer to the Purchasing 102 Manual located on the VISION Manuals page.
  • If the PO has been completed, then you will need to contact a member of Financial Operations from the Contact Us page to have a manual contract adjustment processed.

NOTE:  If you still have questions that have not been answered in this section, please refer to one of the Purchasing Manuals located on the VISION Manuals page.

               ►  Return to ^ Top of Page  ^  

 

VISION Error Messages

1.  Why do I get a "Warning Page Expired" message sometimes?

This will occur if you use the web "Back" button. Users should NOT use the Back button on their web browser while working in VISION.

2.  What should I do if I get an “Invalid URL” message but I can still connect to other internet sites?

The first step should be to clear your computer’s cache where all temporary internet files are stored.  This is also known as clearing or deleting the browsing history in the web browser (Firefox, Chrome, Safari, IE, etc..) that you are using.  If you are not familiar with how to do this, contact VISION Support for assistance.  

3.  Why am I getting a “spending authority over budget” budget check error when trying to enter a deposit for a refund of items that we sent back to the vendor in the prior fiscal year?

You are getting that budget check error because expenditures for the current year are not sufficient to offset the refund of expenditure. VISION allows refunds of expenditures to be processed only when there are sufficient current year expenditures to offset the refund. Resolving this error is a two-step process.

  • Change the expense account on the deposit to revenue account 485000 – Prior Year Refund of Expenditures.  This will allow the deposit to budget check.
  • When there are sufficient expenditures to offset the refund, you must do an ONL journal entry to move the funds from the revenue account (debit) to the appropriate expenditure account (credit).  When the ONL journal entry successfully budget checks and posts, expenditures are reduced and available spending authority is increased by the amount of the refund. For specific information, refer to Prior Year Refund of Expenditure Procedure located on the VISION Procedures page. 

4.  What should I do if my process ran to a Run Status of No Success or Error?

Process Instances that run to “No Success” or “Error” should NOT be deleted!  If your process ran to either of these statuses, then please contact VISION Support.  Even if you know what went wrong and how to fix it, it is VERY important that you let us know. Depending on the process you are running, when you receive a “No Success” result, it is likely that data is stuck. If the Process Instance is deleted, then this data can become corrupt.

5.  Why is my process still queued after several minutes?

Typically, this happens when the process scheduler is busy because only a limited number of processes can run at one time. If this is the case, as jobs complete, your job will eventually run.  If the process remains queued for a long period of time, then contact VISION Support for assistance.

               ►  Return to ^ Top of Page  ^